Leicester Football Club Plc

Registered Office:
Aylestone Road
Leicester
LE2 7TR

Registered Company Number:
3459344

VAT Number:
823 843 621 Registered in England and Wales

Email Terms and Conditions

The files and any attachments in an email are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received an email in error please notify the System Manager either by email at administrator@tigers.co.uk or by telephone on 0116 217 1282. If you have received an email in error then any form of use, dissemination, forwarding, printing, copying, disclosure, reproduction, modification or publication of the email or any attachments is prohibited. Please delete the email and any attachments from your system.

Please note that any views or opinions presented in the email and any attachments are solely those of the author and do not necessarily represent those of Leicester Football Club Plc ("Leicester Tigers"), which expression includes all companies in the same group as Leicester Football Club Plc or its officers. No contracts may be concluded on behalf of the company by means of email communications.(Please note that the Company may monitor emails for security and business purposes. By continuing to communicate with the Company by email you consent to such monitoring taking place.)

Finally, the recipient should check the email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by the email.

This article outlines how this website uses any information about you.

Data Collection

Your privacy when visiting our website is important to us. We have therefore developed our privacy policy to explain the type of information we collect, what we do with it, and how you can correct or change the information. Tigers collects two types of information from visitors to our website; 'personal data' and 'aggregated data'.

Personal Data

Personal data is collected when you visit our website and provide us with information about yourself when either applying for Tigers membership or booking into a Tigers event online. This includes giving us your name, address, and other billing information. We also collect your credit card information to enable us to process online a membership application or an event booking, and which we will then charge to your account.

Tigers may place your e-mail address together with any other information you provide on an e-mail contact list. Occasionally, we may send you by e-mail or otherwise, information about the Club, and other activities. You may remove your information from this contacts list at any time simply by sending an e-mail to tigerzine@tigers.co.uk

Aggregated Data

Aggregated data is collected to provide information on traffic patterns on the Tigers website, including how many visitors log into www.leicestertigers.co.uk daily, system administration and to measure the success of specific areas within our website. Tigers collect aggregated data through various methods, including storing IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers (the computers that "serve up" web pages) automatically identify your computer by its IP address, and when you request a page from www.leicestertigers.com, our servers log your IP address. Tigers never links a visitor's personal details to the IP address attached to the computer the visitor is using. Therefore, although Tigers will log your session using your IP address, you will always remain anonymous to us.

Security

Our secure server software (SSL) is the industry standard and among the best software available today for secure transactions. Our SSL encrypts all of your personal information including credit card details. All personal information is stored in our secure databases, and access is strictly controlled and limited to certain individuals within Tigers.

Use of Cookies

Tigers also uses 'persistent cookies' to collect information. A cookie is a small data file that most websites write to a visitor's hard drive for the purposes of record keeping, but also to make improvements and provide updates to visitors based upon which areas of the website are popular, or not. A persistent cookie will remain on a visitor's hard drive until it is deleted. Cookies allow Tigers to measure activity on the site and to help improve your experience as a user. For example, we use cookies to remember your passwords and viewing preferences, thus allowing you to visit various member-only parts of the website without re-registering.

Junior Tigers Club - Terms and Conditions

Welcome to the Junior Tiger Club (JTC) of Leicester Football Club (the "Club"). This website, and club is owned and operated by the Club. Please take a moment to read these Terms of Use. References to "we", "us" and "our" in these Terms of Use are references to the Club.

A binding contract will be formed on the basis of these Terms of Use between you, as parent, and the Club upon confirmation by us of our acceptance of the JTC membership form you submitted.

IF YOU ARE A PARENT OR GUARDIAN AND YOU GIVE CONSENT TO YOUR CHILD'S REGISTRATION AND MEMBERSHIP WITH JTC, YOU AGREE TO COMPLY WITH THESE TERMS OF USE IN RESPECT OF THE JTC AND YOU ALSO AGREE TO ENSURE THAT YOUR CHILD COMPLIES WITH THESE TERMS OF USE.

If you do not accept any of these terms, you should not submit a JTC membership form on behalf of your child.

We reserve the right to change the JTC Terms of Use from time to time and yours and your child's continuing acceptance of the JTC Ezines shall be treated as acceptance of such a change. We therefore recommend that you check this section of the JTC Website from time to time and for the duration of your child's membership.

Membership information

You will ensure that the information you provide about you and your child when opening the JTC membership or that you may otherwise submit through the JTC Website is true, factually accurate and current at the time it is submitted. You will inform us promptly if any of your or your child's details or other information submitted needs to be amended or updated.

Submissions

To the extent that any submissions of material or contributions are allowed through the JTC Website, you will ensure that your child does not post or transmit to or from the JTC Website any material:

1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience to other users of the site; or
2. for which your child has not obtained all necessary licences and/or approvals; or
3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
4. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

Termination

You have the right to terminate your child's JTC membership by giving us 14 days written notice. Your request for us to stop sending any of the Club's publications or newsletters to you or your child will automatically terminate your child's JTC membership.

Personal data / Privacy Policy

What we do with the personal information we collect about you and your child

When you register for the JTC ezine, we will collect some of your and your child's personal information. We will only use your personal information as you have expressly authorised us and to demonstrate that we have received your consent to register your child's membership with JTC.

The only use we make of your child's personal information, that is name, age and email address will be to provide your child with the JTC membership benefits, including:

• to provide access to the JTC Website;
• to communicate the JTC ezines which may from time to time include the Club's and/or other third party's offers and competitions;
• to supply information about competitions and quizzes;
• to send e-birthday and Christmas cards;
• to respond to any queries or requests your child may have in respect of the JTC Website and its contents;
• to monitor, research and assess the use and success of the JTC Website (including, but not limited to traffic data, location data, weblogs and other communication data) in order to maintain, protect and enhance the services we provide; and
• to provide access to any other features or applications of the JTC Website.

We do not otherwise use or transfer your child's personal data, nor do we provide it to any third parties.

When you register for the Junior Tigers Club, you give your consent for us to take photographs and video of your child within the context of the JTC, particularly on a matchday and JTC events such as the Christmas Party, and for the Club to use the images collected to promote both Leicester Tigers and the JTC in both internal and external advertising and marketing. We will not provide images to any third party, and will only use them for the purposes laid out above.

Cookies

Some applications of the JTC Website, such as games for instance, may require cookies to function properly. A cookie is a small amount of data sent from the server and stored on your PC's hard drive to allow the server to recognise the user for session purposes. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or prompt you to allow cookies on a case by case scenario where you will be shown where a cookie has been set up. Certain services or games are only activated by the presence of a cookie and if you choose to refuse cookies, particular features of the JTC Website may not be available.

Links to other sites

When your child clicks on links from the JTC Website to other third party websites, other sites may open in a new browser window. This Policy does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect personal information. They may have their own privacy and/or terms of use.

If you or your child choose to place or submit personal information on any other publicly accessible page, then this data will not be covered by this Policy.

Your rights

You have the right to request us to stop using your or your child's personal information or to notify us of any inaccuracies. You may also obtain a copy of any personal information which we hold about you or your child.

If you wish to exercise any of these rights or if you wish to opt-out of any future processing of your or your child's personal information held by us, then please write to the contact address set out below stating your full name and address and providing any other relevant information. We may require you to verify your identity.

Use of the JTC Website

Is in accordance with the overall www.leicestertigers.com/ terms and conditions found on this page.

Additional terms

Special terms and conditions may apply to particular draws, competition or other items that we make available through the JTC Website from time to time. We will communicate these special terms to you separately. To the extent that any of these Terms of Use conflict with these special terms, the special terms and conditions relating to the draw, competition or offer will take precedence over the Terms of Use.

Applicable law

The JTC Terms and Conditions shall be governed by, and construed exclusively in accordance with, English Law. Any dispute arising under these terms shall be subject to the non-exclusive jurisdiction of the English courts.

Contacting us

If you have any queries in respect of the JTC Terms and conditions, please contact the Marketing Department, Leicester Football Club Limited, Aylestone Road, Leicester, LE2 7TR telephone number 0844 856 1880 or email tigers@tigers.co.uk

Tickets

General

• Tickets are subject to the Rules and Regulations of Leicester Football Club Plc.

• Your ticket must be presented at the gate with all stubs intact as issued or a valid season ticket book where by the correct voucher, as displayed at the entrance, must be torn from the book in the presence of the turnstile operator, otherwise entry may be refused.

• In the event of postponement, or should a game be rescheduled the ticket will be valid for the re-arranged match only. It is the ticket holders responsibility to ascertain the date and time of kick-off for the rearranged match.

• Admissions can not be guaranteed if the ticket holder arrives at the ground less than 30 minutes before the advertised kick-off time. If admission is refused no monies will be refunded.

• Entry to the ground will be denied to persons carrying alcohol or any drink container according to the Safety at Sports Ground Act 1975. Only alcohol purchased on the premises may be consumed on the premises.

• This stadium is a totally non smoking stadium, including all bars and concourses. Smoking gates are available allowing exit from the ground. Anyone not complying with this regulation is subject to removal from the ground.

• If on entry to the ground the Safety officer deems that the ticket holder is unable to access or egress their seating safely or would require support in the event of an emergency, alternative seating will be provided if available. People where mobility is impaired are required to notify the Ticket Office for information on the ticketing policy.

Match Tickets

• All tickets are issued on the condition that no re-sale is effected for more than the face value.

• Tickets are issued subject to the ground rules and on the condition that Leicester Tigers, its staff or agents will not be liable for any loss injury or damage howsoever caused to the ticket holder save as expressly excluded by the Unfair Contract Terms Act 1977 and its associated Regulations.

• All tickets are strictly non-transferable and not for re-sale except by authorised agents with explicit permission.

• Refunds will be considered by Leicester Tigers only if the ticket is returned to the ticket office no less than 7 days prior to the event.

• Leicester Tigers cannot accept responsibility for a lost match ticket. If you lose your match ticket a charge will be made equivalent to the ticket face value.

Season Tickets

• The company reserves the right to withdraw and/or cancel this season ticket as a result of the misconduct or misbehaviour of the holder without limitation if the holder's behaviour is found to be in breach of the Rules, Regulations and Bye-Laws referred to in 1 above and the Rules, Regulations and Bye-Laws of the home playing ground.

• The company also reserves the right to withdraw and/or cancel this season ticket if the holder has not paid in full on or before the date specified by the company, and to require immediate payment at the publicised gate prices for all games attended using the season ticket prior to the date of withdrawal and/or cancellation.

• The company reserves the right to change the venue and kick-off time of any match. It is the season ticket holder's responsibility to ascertain the date and kick off time of the rearranged match.

• Offenders will be ejected and their season tickets revoked if found swearing, adopting unruly behaviour or committing acts of racial abuse.

• Tickets cannot be exchanged and no refunds will be made in respect of unused tickets.

• Season tickets are strictly non-transferable and the holder is not permitted to re-sell any of the vouchers contained therein unless the transaction is through the clubs official ticketing agent, viagogo.

• The voucher appropriate for admission to each match will be displayed at the entrance to the venue and the appropriate voucher must be handed to the turnstile operator. The voucher must be torn from the book in the presence of the turnstile operator otherwise permission may be refused.

• The company cannot accept responsibility for lost or stolen vouchers or books of vouchers. It is the holder's responsibility to check their book on entry to the ground to ensure that they are handing over the correct voucher. If you lose your book please report it immediately to the police and the club. A charge will be made for a replacement book equivalent to a pro-rata rate for the remaining games.

• If your season ticket book is defaced do not dispose of the remains, contact the club immediately. A charge of £10 will be made for a replacement book.

• Cancellation of a season ticket will incur a 10% administration charge.

• Season ticket holders will be notified of how to purchase tickets for other cup, friendly and special matches through local press and the news media. Season ticket holders will not be automatically notified by post.

• You are advised to enter the ground at least 30 minutes prior to the advertised kick-off time. Please contact a steward if you have any queries on match day.

• If you forget to bring your season ticket book to the game, you will be required to purchase a replacement ticket at full cost. This will be refunded, less an administration charge of £2 per ticket on receipt of both your season ticket and replacement ticket stubs, within five working days.

• Season ticket holders will be offered priority booking for any home knockout matches in cup competitions. These will be charged at the publicised gate price and be subject to a booking fee.

• The company reserves the right to amend the conditions from time to time in order to comply with competition regulations and legislations. The conditions apply only to the competitions in which Leicester Tigers participates at the time of issue.

Junior/Concession Definition

• Juniors are people aged 4-15 years of age (inclusive) as at 01/09/11

Concession tickets are available to:

• Senior citizens, any person aged 65 and over on 01/09/11
• Teenagers aged 16-18 at 01/09/11
• Students on production of their valid NUS Card
• Registered disabled persons
• Proof of status for concessionary ticket may be requested
• No season ticket holder may change categories during the season
• A limited number of wheelchair positions are available - please contact the Ticket Office on 0844 856 1880 (option 2)

Leicester Tigers Ground Regulations

1. Leicester Tigers reserves the right, at its discretion, to refuse entrance to the Ground to anyone.

2. Leicester Tigers reserves the right for its staff, authorised agents, and the police, to remove from the Ground anyone who does not comply with these regulations, or whose presence within the Ground constitutes a source of danger, nuisance or annoyance to any other person.

3. Leicester Tigers reserves the right to refuse admission to any person who refuses to be searched by a police officer, staff member or authorised agent having reasonable grounds for making the request.

4. Persons failing to comply with the instructions from stewards, police officers or other authorised agents of the club, will be ejected from the Ground.

5. Any person throwing an object within the Ground or found damaging or defacing the property of the club will be ejected from the Ground and may be prosecuted.

6. Any person using foul, abusive or racist language towards anyone in the Ground will be ejected from the Ground and may be prosecuted.

7. The obstruction of gangways, access ways, exits, entrances and standing in seated areas whilst play is in progress is strictly forbidden. Anyone who contravenes this regulation may be ejected from the Ground.

8. In order to comply with the Justices License issued to the club, all alcoholic beverages bought from any bar within the Ground can only be taken outside the bar areas if the drink is in a plastic container, and under no circumstances can any such drink be taken from the Ground.

9. No alcoholic drink bought outside the Ground can be brought into the Ground.

10. With exception of persons authorised by Leicester tigers, the taking of photographs or the use of video equipment inside the Ground is prohibited. In addition, no recordings for radio, television or for other private purpose, whether for transmission or otherwise, is permitted, apart from those with written authorisation from the club.

11. This stadium is a totally non-smoking stadium, including all bars and concourses. Smoking gates are available allowing exit from the Ground. These are numbers 2 and 8 in the Next Stand, and numbers 15 and 16 in the Crumbie Stand. Anyone not complying with this regulation is subject to removal from the Ground.

12. No fireworks, air horns, mega phones, flares, drinking glasses or any article which may be used as a weapon or missile must not be bought within the ground.

13. Only persons authorised by the club's officers are permitted to take any collection or offer for sale any newspaper or other article within the Ground.

14. The Club reserves the right to change the date and/or time of its advertised fixtures without notice or liability.

15. In the event of a match being abandoned, any ticket replacement will be at the sole discretion of the Club management.

16. All persons entering the Ground are admitted subject to the above regulations. Entry to the Ground shall be deemed to constitute unqualified acceptance of these regulations and anyone failing to comply with each and every one of these regulations may be ejected from the Ground.

17. If on entry to the ground the Safety Officer deems that the ticket holder is unable to access or egress their seating safely or would require support in the event of an emergency, alternative seating will be provided if available. People where mobility is impaired are required to notify the Ticket Office for information on the ticketing policy.