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Safeguarding FAQ's

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You must be 16 years old to attend without an adult with you. Our stewards may require you to provide proof of age identification to ensure that this is adhered to.

Ideally we would like you to be sat next to the adult that has accompanied you however, if this is not possible, then one row in front or behind is acceptable.

All children under 12 must be accompanied to the toilet. This is to ensure their safety. Mattioli Woods Welford Road is a large stadium and it is easy to become disorientated and lost on match day.

Whilst you can be served at the bar with food, your adult should accompany you to the food bar to ensure that you are supervised. Children will not be allowed to exchange plastic beer glasses at the bar.

Whilst you are at Mattioli Woods Welford Road your child is your responsibility, under no circumstances should you leave your child unaccompanied in their seat. In the event of an emergency you should alert the attention of the nearest steward who will assist you.

No. You must always have sight of your child whilst at Mattioli Woods Welford Road. Children can easily become distressed and disorientated on a busy match day. The JTC is not a childcare provision.

Before visiting Mattioli woods Welford please talk to your child about what they should do if they become detached from you. Once inside the stadium, please reiterate the plan you have discussed with your child. Attempt to familiarise your child and yourself with your surroundings. You are welcome to introduce your child to one of our many stewards situated around the stadium. All our stewards are highly trained and happy to discuss our lost child policy.

We encourage all children to wear one of our Leicester Tigers child wrist bands, you can get yours from a number of locations around the stadium, including our designated stand on the plaza, at the JTC, our main reception and from one of the safeguarding stewards. Please write your contact number and seat number on the band as this will allow us to contact you in the unlikely event your child is lost. Please act quickly to alert our stewards if your child is missing. They are best placed to support and reunite you with your child quickly. Please do not panic, the stewards and the wider safeguarding team are there to help you.

If you become separated from your adult, stay calm. Firstly never try to leave the stadium. Go to your nearest steward and tell them that you are lost. If you have chosen to wear one of our Tigers wrist bands, show the steward your band. They are there to help you and will take you back to your seat or wait with you at one of the four corners of the stadium whilst we call your adult.

If you decided not to wear a wrist band don’t worry we will wait with you at one of the four corners of the stadium whilst we find your adult.

Thankfully our Tigers family are usually well behaved, match days should be an enjoyable and safe experience for all. If fans are behaving in a way that is inappropriate please alert the nearest steward. Please do not attempt to handle the situation yourself.

Our stewards are highly trained to manage the incident. Your priority and responsibility is the child in your care.

It is important to bear in mind that Mattioli Woods Welford Road can be very loud and this is how we want it! So much so we have asked fans to turn up the noise! For some children this can be an overwhelming experience. Prior to your visit to Mattioli Woods Welford Road please prepare your child; talk to them about how loud the stadium can be. We encourage the use of ear defenders for our tiny tiger cubs.

No. To enter the Stadium all children under 16 must be accompanied by an adult who is aged 18 years or older.

No. The Hospitality areas are classed as licensed premises and you will need an adult to accompany you.

Yes we love to welcome our Tiny Tiger cubs! They must have a valid match ticket but, we do not charge for under 4s. Babies or babes in arms are children under the age of 4 and will sit on your lap as they will not be allocated a seat. It is worth noting that Mattioli Woods Welford Road can feel very cold on match days so please ensure that your baby is suitably dressed for the conditions. If your child becomes cold and you require assistance please alert one of the stewards who will be happy to assist you.

There is no limit but you need to ensure that you have the right ratio of adults to children depending on your groups’ age. Our dedicated group sales team are happy to assist with your booking and are best equipped to answer any questions.

Child to adult ratio at Mattioli Woods Welford Road:

  • Ages 0-4 these are babes in arms one adult per babe.
  • Ages 4-7 is one adult to six children.
  • Ages 8 -10 is one adult to eight children.
  • Aged 10 and over is one adult to ten children.

General stadium policy dictates that over 16’s do not need to be accompanied by an adult however groups of 16 and 17 year olds will require an accompanying adult.

Adults must sit with children in their groups, we expect that adults will sit at end of the row of children. Children under 12 are not permitted to leave their seats without your supervision so please ensure you have enough adults to accommodate.

It is your responsibility to ensure that the children in you care do not;

  • Run up and down the stairs.
  • Use the stadium as a climbing frame.
  • Run up and down the concourse.

Our stewards have been asked to challenge this behaviour and remind you that this is to ensure the children’s safety and the enjoyment of all.

We have the right to search anyone who comes to Mattioli Woods Welford Road.

However you may be asked to produce any item that is banned, and if you refuse and the Steward still suspects you are carrying something they will ask for both you and your adult’s permission for you to be searched.

The search will be conducted sensitively and will be carried out by a specially trained safeguarding steward and a log of the search will be completed.

There are several ways you can report something you are worried about.

All around Mattioli Woods Welford Road and at all of our key venues you will see our safeguarding posters explaining how to raise a concern. If there is an immediate concern please alert the nearest steward. If your concern can wait please contact [email protected]

Leicester Tigers have a team who can assist you with any supporter enquiries and tickets. The Leicester Tigers website is also a good place to find information. The Ticketing Team can be contacted on 0116 319 8888 (option 2) or email enquiries to [email protected]

Leicester Tigers are dedicated to providing individual customer attention to reflect the differing requirements of disabled supporters. We are continually striving to develop our levels of service, fully adopting the ethos of the Equality Act 2010.

We have a total of 100 wheelchair user spaces located across The North Stand, The Mattioli Woods Stand and the Robin Hood Stand. Tickets purchased in these areas will be provided with a complimentary assistant ticket. This support provision is also available for ambulant disabled supporters who sit in general allocation seating with a personal assistant.

Proof of disability is required when applying for accessible tickets or additional complimentary assistant tickets. The proof required is either a copy of your entitlement to care and/or mobility component of the disability living allowance or a copy of your blue badge.

With consent the details of those documents will be kept on our records and will not be requested again. We are unable to process any tickets until we have received the required documentation. The below documentation can be submitted by accessing the contact page on the Leicester Tigers the website, emailing [email protected] or in writing to:

Enhanced ticketing
Leicester Tigers PLC
Mattioli Woods Welford Road Stadium
Aylestone Road

The documentation you will need to provide includes:

  • A letter from the Department of Works and Pensions confirming your entitlement to the higher or middle rate mobility/care component of Disability Living Allowance.
  • A letter from your GP confirming the nature of your disability
  • A letter confirming you receive enhanced rate of Personal Independent Payment (PIP)
  • BD8 Certificate (Visually Impaired supporters only)
  • This is not an exhaustive list.


We expect all Leicester Tigers staff to behave in an exemplary manner, our staff are highly trained and know what we expect of them. However if you feel a Leicester Tigers member of staff has behaved in a way that falls short of this standard then we want to be able to address that. Please contact [email protected]. It will go to the Leicester Tigers Safeguarding team. A member of this team will be in touch with you as soon as possible.

We are committed to ensuring that everyone has an enjoyable and safe experience when attending matches or accessing any Leicester Tigers activities. We have reviewed all of our processes and taken steps necessary to ensure that this is the experience you receive. That will mean that you notice changes but rest assured those changes are required. Safeguarding is everyone’s responsibility and as part of our Tigers family we appreciate your support.

We said safeguarding is everyone’s responsibility and we stand by that principle therefore we ask that you share with us your views and experiences - [email protected]

You can still contact us using the safeguarding email.

Report a concern