The text service will be manned throughout matchdays to answer queries and determine any long-term changes required.
The club have also appointed Laura Horne in the new position as Head of Customer Services.
The new role will focus on maintaining the excellence of delivery of all services to supporters, including ticketing, catering and any issues arising from matchdays at Welford Road. Laura will also be the club’s liaison with the supporters’ forum.
Tigers chief executive Simon Cohen said: “It is important to us that, although we have links with more and more supporters every season, we maintain and manage the club’s close relationship with them, which is why we have employed Laura in this key new role.
“We believe we already deliver very good customer service, but we have the same high standards off the pitch as we do on it and we want to make sure that we can not only maintain those standards, but continue to improve.
“Many of our supporters will already know Laura from her previous role as ticket office manager and she knows how important it is that we maintain our close links with all of the supporters.”
Laura originally attended matches with family and friends on the Welford Road terrace before joining the club’s ticket office staff. She has been ticket sales manager through the club’s expansion to its current 24,000 capacity stadium with a record 14,000 season ticket holders.
Customer Service matchday text facility
Simply text TIGERS and your message to 88010.
The customer services team will determine whether the query can be resolved immediately or in the longer term, and respond.
The text is charged at normal standard rate.
There is also an email address [email protected] for any supporters who would prefer to use that option.