Leicester Tigers 2019/20 season ticket holders who opted to refund their tickets following the introduction of the club’s COVID-19 DONATE – CREDIT - REFUND process should now have received their refund.
The COVID-19 ticketing policy was introduced back in July following the postponement and the resumption of the 2019/20 season behind closed doors.
The refund process, which began at the end of July, allowed for 30 working days before supporters would be able to see these funds in their accounts.
Supporters will receive 5/16’s of the pro rata price of their season ticket seat – not the 12-month direct debit. This will be paid in five individual transactions as per the five remaining matches supporters have been unable to attend. Refunds for the Castres game will make up a sixth transaction if applicable.
For example, an adult standing terrace season ticket holder paying £240 a year will receive a £75 refund. This will be shown as five £15 transactions on the same day.
If for any reason the refund has not appeared in supporter’s accounts by 12.00pm on Monday, September 7, please contact the Tigers ticket office call 0116 319 8888 (option 2) 9.00am-5.00pm Mon-Sat or email [email protected]
Speaking back in July, Leicester Tigers chief executive Andrea Pinchen praised the support of the Tigers fanbase:
“We have received a tremendous level of support with more than 50% of season ticket holders leaving their investment with the club and, although we remain in a very challenging position, we feel it is the right time to complete this process so supporters are not left waiting longer than was necessary.”
Dom McGeever, the club’s ticket office manager, added: “We offered supporters the chance to credit, donate or refund match tickets and respect each decision’s made by our fanbase.
“Now more than ever you must look after yourselves and your families first, and we are grateful for your support and playing your own unique part in steering our Club through this.”