Accessible Facilities for Disabled Supporters
Leicester Tigers are dedicated to providing individual customer attention to reflect the differing requirements of disabled supporters. We are continually striving to develop our levels of service, fully adopting the ethos of the Equality Act 2010.
We have a total of 100 wheelchair user spaces located across The North Stand, The Mattioli Woods Stand and the Robin Hood Stand. Tickets purchased in these areas will be provided with a complimentary assistant ticket. This support provision is also available for ambulant disabled supporters who sit in general allocation seating with a personal assistant.
Proof of disability is required when applying for accessible tickets or additional complimentary assistant tickets. The proof required is either a copy of your entitlement to care and/or mobility component of the disability living allowance or a copy of your blue badge.
Mattioli Woods Welford Road provides:
- Designated accessible parking, subject to availability.
- 100 Wheelchair user spaces managed by match-day stewards.
- Admittance for assistance dogs on request.
- Accessible toilet facilities for disabled fans throughout the stadium.
- Seating options available for ambulant and blind/partially sighted supporters.
- Catering facilities with lowered counters available throughout the stadium.
- Hearing loop available in all customer contact points including the main reception area and ticket office.
- All conference, banqueting and meeting facilities are also fully accessible to disabled people.
For further information please contact us on 0116 319 8888 (option 2) or email enquires to [email protected]
Leicester Football Club Plc–Accessibility and Inclusion Charter
Leicester Football Club Plc believes that all fans should feel welcome and safe at rugby matches and events regardless of age, disability, gender, ethnicity, race, faith, sexual orientation or any other equality characteristic.
Leicester Football Club Plc is committed to promoting equality, valuing diversity and combating unfair treatment throughout our organisation, supporters and staff.
We are absolutely committed to confronting and eliminating discrimination while at the same time promoting inclusion and celebrating diversity.
Leicester Football Club Plc is committed to avoiding and eliminating unfair discrimination of any kind in the club, and will under no circumstances condone unlawful discriminatory practices. The organisation takes a zero-tolerance approach to harassment, victimisation or bullying.
Equality and Diversity Statement
Leicester Football Club Plc is committed to promoting inclusion and equality and to confronting and eliminating discrimination of any form whether by reason of race, religion, gender, sexual orientation, marital or civil partner status, age, pregnancy or maternity, disability, gender identity or trans status.
Leicester Football Club Plc will not tolerate any form of discrimination against any person and will take relevant action against employees, contractors or supporters who engage in discrimination.
We pledge to create and maintain an environment in which fairness, equality, anti-discrimination and diversity is maintained, promoted and enforced for the benefit of everyone.
Leicester Football Club Plc is an equal opportunities employer. We aim to ensure that all employment decisions are taken, without reference to irrelevant or discriminatory criteria, and that staff feel valued and are able to aspire to achieve their full potential.
The following steps will be taken to publicise this charter and promote equality at Leicester Football Club Plc:
- A copy of this document will be published on the Leicester Football Club Plc website.
- The Leicester Football Club Plc Board will take overall accountability for ensuring that the objectives of this charter are observed.
- Leicester Football Club Plc will implement regular audits and other initiatives designed to assess the level of participation of different sections of the community and will take account of the findings in developing measures to enhance equality in the club.
It will be a condition of working with Leicester Football Club Plc that suppliers and individuals paid to represent the club:-
- Commit to act in accordance with this policy; and
- Support such measures and initiatives that Leicester Football Club Plc may institute or take part in to advance the aims of this policy.
Responsibility, Monitoring and Evaluation
The Leicester Football Club Plc Board will be accountable for ensuring the implementation of this policy. The Chief Executive Officer will be responsible for the day-to-day implementation of equality in the club.
The Board itself will review the policy at intervals of no more than three years, (or when necessary due to changes in legislation) in line with the policy review process.
Complaints and compliance
Leicester Football Club Plc considers all forms of discriminatory behaviour as unacceptable, and is concerned with ensuring individuals feel able to raise any grievance or complaint related to such behaviour without fear of being penalised for doing so.
Appropriate action will be taken against any player, match-day fan, staff, Board member, participant in outreach programmes and other people engaged with the club’s activities who violate the Leicester Football Club Plc’s Equality & Diversity Policy.
Any person who believes that they have been treated in a way that they consider to be in breach of this policy by a player, match-day fan, member of staff, Board member, participant in outreach programmes (or other people engaged with the club’s activities) should, in the first instance, complain directly to that person. If this does not resolve the matter, or in the case of allegations of discriminatory behaviour against Leicester Football Club Plc itself, the person may raise the matter by writing directly to:
Andrea Pinchen (CEO)
Leicester Football Club Plc
Leicester Football Club Plc will investigate the complaint and appoint a person to do this. The investigation will be conducted impartially, confidentially, and without avoidable delay. Any person against whom a complaint has been made will be informed of what is alleged and given the opportunity to present their side of the matter.
The parties in question will be notified of the outcome of the investigation, in writing, and this will be reported to Leicester Football Club Plc senior management. If the investigation reveals unacceptable discriminatory behaviour on the part of a person or organisation, Leicester Football Club Plc may impose sanctions on that person or organisation in line with its policies. Sanctions may range from a written reminder concerning future conduct extending to temporary or permanent expulsion from Leicester Football Club Plc’s activities. In deciding what sanction is appropriate in a particular case the CEO will consider the severity of the matter and take into account any mitigating circumstances.
Where the breach is by way of harassment, victimisation or discrimination and amount to a criminal offence, the appropriate authority will be informed.
In the event that an individual or organisation associated with Leicester Football Club Plc is subject to allegations of unlawful discrimination in a court or tribunal, Leicester Football Club Plc Board will co-operate fully with any investigation carried out by the relevant lawful authorities and, subject to the outcome, may consider taking action as above in relation to the matter concerned.
Date of Publication: 18/02/19
Charter to be reviewed before March 2022.