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A first in Customer Service

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Leicester Tigers have introduced a new Customer Service text service on matchdays at Welford Road.

The text service is manned throughout matchdays to answer queries and determine any long-term changes required.

The club have also appointed Laura Horne in the new position as Head of Customer Services. The role will focus on maintaining the excellence of delivery of all services, including ticketing, catering and any issues arising from matchdays at Welford Road. Laura will also be the club’s liaison with the supporters’ forum.

Tigers chief executive Simon Cohen said: “It is important to us that, although we have links with more and more supporters every season, we maintain and manage the club’s close relationship with them, which is why we have employed Laura in this key new role.

“We believe we already deliver very good customer service, but we have the same high standards off the pitch as we do on it and we want to make sure that we can not only maintain those standards, but continue to improve.”

Customer Service matchday text facility

Simply text TIGERS and your message to 88010.

The customer services team will determine whether the query can be resolved immediately or in the longer term, and respond.

The text is charged at normal standard rate.

There is also an email address [email protected] for supporters who would prefer to use that option.