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Bar service at Welford Road

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Leicester Tigers are aware that there have been issues with the quality of service at bars in some areas of Welford Road, particularly at the Ulster fixture. We are working hard to make improvements throughout the remainder of the season, starting with the next home fixture.

Tigers chief executive Simon Cohen acknowledges that this is an important part of the matchday experience and it is essential that improvements are made quickly.  
“We know that a day out at Tigers is first and foremost about what happens on the pitch, but Welford Road is enjoyed for more than just 80 minutes, and socialising is a big part of a Tigers matchday,” he said.
“We understand it’s important that we get this right, and we want our supporters to know what we are doing to make things better.”
Tigers will be introducing new facilities and systems in the coming weeks, designed to make service more efficient, including the employment of an additional 50 event agency staff to work in bars and catering outlets.
We also propose to separate the food and refreshments in certain bars where space is at a premium to help with customer service.
A number of other improvements will also be in place for the Barbarians match this week, including:
  • All catering staff will receive additional basic skills training.
  • Speed bar system to be employed in the Captains Bar with additional tills.
  • Food service in the Captains Bar to be moved to a separate counter.
  • No hot food served from the main bars in the Final Whistle, only from the food concessions, one of which will remain open after the match.
  • Speed bar system to be introduced in the ABC Bar with additional tills.
  • Food service in the ABC Bar to be moved to the Crumbie Lounge.
  • New area for supporters to stand in the ABC Bar away from the service area.
  • Experienced Tigers supervisor to be introduced in the ABC Bar.
Further staff recruited and more incentives in place to make sure we can attract and keep better-quality staff. 
We are always looking for feedback on your matchday with Tigers. We are aware of comments made on the fans’ forum and we have a team of Customer Service staff around the stadium monitoring the bar areas. If you would like to make any comments, or know of anyone with bar or service experience who may be interested to get involved, please email [email protected] or on matchday you can use our customer service text service to let us know of any issues by sending ‘TIGERS’ plus your message to 88010.