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FAQs: Advice for Tigers supporters

During this testing time for the club and supporters, we are committed to providing fans clarity on all matters based on the information we have available.

As the situation evolves, we will continue to update supporters.

At this stage, Premiership Rugby fixtures are postponed for five (5) weeks with European Rugby quarter-finals suspended until further notice.

Tigers Staff are on hand to assist supporters during this period and we appreciate your patience throughout the postponement period.

UPDATED: APRIL 3, 2020

GENERAL ENQUIRIES

Q: Has the club shut down for the postponement period?
A: No. Supporters can still speak with Club Staff during normal business hours. For more information visit: LeicesterTigers.com/contact to find the relevant department / contact for any enquiry.

Q: Do we anticipate the postponement period to go on further than announced?
A: The club will not speculate on any matter at this stage and anticipates returning to action after five weeks. No decision will be made without taking advice from Medical and Health Experts during this time.

Q: Is the Ticket Office still operating?
A: Yes. Tigers staff are still available to speak with season ticket holders and supporters during this period over the phone (0116 319 8888 - option 2) or by emailing [email protected], Monday-Friday, between 9.00am and 5.00pm. The Ticket Office at Welford Road is now closed and all enquiries must be dealt with over the phone or via email.

Q: Is the Club Shop at Welford Road open?
A: No. The Club Shop at Welford Road is now closed for the foreseeable future. However, supporters can still browse and purchase merchandise online via LeicesterTigers.com. To speak with a member of the Shop's Customer Service team CLICK HERE.

SEASON TICKETS & MATCH TICKETS

Q: When will rescheduled fixtures be played?
A: At this stage, we are unaware of any rescheduled dates for postponed fixtures and will continue to work with Premiership Rugby, European Rugby and broadcast partners to re-arrange fixtures.

Q: What if I can’t make the rearranged fixture?
A: As per the club’s Terms & Conditions: “It is the ticket holder's responsibility to ascertain the date and kick-off time of the rearranged match. The club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel costs.”

Q: What if I have spent money on travel or accommodation for the match?
A: See above

Q: We are coming to the match as a group and some of us cannot make the match now or may not be able to make the rearranged match
A: Our Group Days team will be happy to talk through options for getting the whole group to a match in the future.

Q: Will I be refunded for tickets purchased to fixtures that have been postponed?
A: No. These fixtures have been postponed – not cancelled – and all purchased tickets will be honoured on rescheduled dates.

Q: As a season ticket holder, will I get a refund for postponed fixtures?
A: No. These fixtures have been postponed – not cancelled – and all season tickets will be honoured on rescheduled dates for Gallagher Premiership fixtures.

Q: What do I do in regards to away tickets I have purchased through Leicester Tigers Ticket Office?
A: In line with Tigers policy, the host club have communicated that these fixtures have been postponed – not cancelled – and all purchased tickets will be honoured on rescheduled dates. 

CLUB EVENTS

Q: How can we find out if a scheduled event, during the postponement period, is still going ahead?
A: Supporters can see updates on scheduled events HERE.

Q: Will I be refunded for tickets purchased to club events that have been postponed?
A: All tickets purchased to upcoming events will be honoured on rescheduled dates. This includes but is not limited to the Hall of Fame, Business Club events, the annual Tryline / Clubhouse Dinner, Supporters’ Awards.

Q: Will the Corporate Touch Tournament still take place this year?
A: We anticipate this tournament will go ahead as planned on the scheduled date.

HOSPITALITY & CORPORATE BOOKINGS & GROUP SALES

Q: Can I be refunded the cost of the hospitality package purchased for a fixture at Welford Road?
A: No, the game has not been cancelled, only postponed, your purchase will be honoured on the re-scheduled date of the fixture.

Q: What if I cannot make the rescheduled date of the fixture?
A: In the event that you cannot attend the re-scheduled fixture we will do everything in our power to find an alternative fixture to transfer your booking to.

Q: What if I wish to cancel my hospitality booking for a forthcoming fixture at Welford Road?
A: Please refer to our Terms & Conditions for more information or contact your corporate sales account manager.

Q: I am a seasonal customer, with an 1880, Executive Box, Clubhouse, TryLine or 502 membership. Where does this leave me?
A: As the season has not been cancelled, only some fixtures postponed, your memberships will be honoured on the re-scheduled date of the fixture, later in the year. Please feel free to contact your corporate sales account manager for further information.

Q: If I have purchased a match day experience, will I be able to cancel or obtain a refund?
A: Your match day experience will be honoured on the re-scheduled date of the fixture.

Q: If I have won hospitality or event tickets how will this postponement affect me?
A: We will honour your complimentary tickets on the re-scheduled date of the fixture/event.

COMMUNITY PROGRAMMES & RUGBY

Q: What is happening with Rugby Camps scheduled during the postponement period?
A: We have cancelled our Easter Rugby Camps at Loughborough Grammar and West Norfolk Rugby Club. All other scheduled Camps will go ahead as planned.

Q: What is happening with the scheduled Tigers Challenge events at Butlin’s Bognor Regis (17-20 April) and Butlin’s Minehead (8-11 May)?
A: These events have been cancelled. See the official statement HERE.

Q: The RFU have announced that rugby has finished for this season, what does this mean for Matchday Coaching Clinics?
A: At the moment, we are still planning to run meaningful coaching clinic sessions at matches, but we will keep in contact with the leaders of our groups to make sure they have the most up to date information.

EVENTS AT WELFORD ROAD

Q: If I have a scheduled event at Welford Road in the coming weeks, how do I find out if it is still taking place?
A: We recommend you contact the Event Organiser or alternatively email [email protected] for more information.

RUGBY

Q: Are the players still training?
A: Yes, However, on the advice of Medical and Health experts, head coach Geordan Murphy has suspended team training and members of the squad continue to train - alone - on an altered programme. The health and safety of our players, coaches and staff remains the priority focus during this time.

Q: Will we still hear from coaches and /or players during this period?
A: Yes, the club will continue to provide updates for supporters from Oval Park and exclusive interviews and content online via the Tigers website, mobile app, social media and LTTV.

Q: Can we visit Oval Park to watch the squad train?
A: No. Oval Park is closed to the public during this period, to prevent any potential spreading of COVID-19 from visitors. Please respect the club’s decision.

Q: The RFU have announced that ALL rugby is cancelled for this season – what does that mean for Tigers?
A: The Gallagher Premiership was specifically exempt from the announcement (on Friday, March 20) and we are still in discussions around how we and the other teams in the League will be able to finish the 2019/20 season.

Q: The RFU have announced the final positions for teams in competitions, confirming the teams who will be promoted and relegated ahead of the 2020/21 season. What does this mean for the Premiership?
A: Premiership Rugby is committed to returning to action this season and the recent announcement from the RFU does not impact this plan or the Gallagher Premiership competition.

If your question was not answered above, please submit it via the online contact form HERE.